Frequently Asked Questions (FAQs)

Welcome to Babar Apparel! Find answers to our most commonly asked questions about sizing, orders, payments, shipping, returns, and exchanges below.

📏 Sizing & Products

📐 Where can I find the size chart?

The size chart is available at the end of the product images on each product page. Simply open your desired product, browse through the pictures, and check the final image for the size chart.

We strongly recommend reviewing it carefully before placing your order to ensure you select the right fit and avoid unnecessary exchanges.

👕 Can I get help choosing the right size?

Of course! If you’re unsure about your size after checking the size chart, contact our customer service team via phone or WhatsApp at +92 334 1948853. We’ll be happy to guide you.

Please note that size exchanges are subject to a Rs. 250 delivery charge.

🛍️ Orders & Payments

💳 What payment methods do you accept?

We accept both Cash on Delivery (COD) and online payments, giving you flexibility when shopping with Babar Apparel.

🏦 How do I pay online?

Once you place your order, you’ll receive our bank account details. After completing the payment, please send a screenshot of your payment receipt to our official WhatsApp number at +92 334 1948853.

Our team will verify your payment against our bank statement as soon as possible. Once the payment has been verified, your order will be processed for dispatch.

Please make sure to send your payment screenshot to avoid unnecessary delays in processing your order.

📞 Will I receive a confirmation call?

For Cash on Delivery orders, our customer service team will usually call you within 1–2 days to confirm that you have placed the order and are willing to receive it. Please answer our call so we can proceed with dispatch.

For online payments, a confirmation call may not be necessary because your payment serves as confirmation of your order. However, we may contact you if additional information is required. Your order will only be processed for dispatch once your payment has been verified.

Our official customer service number is +92 334 1948853.

✏️ Can I cancel or change my order after placing it?

If you wish to cancel your order or make any changes, please contact our customer service team at +92 334 1948853 as soon as possible.

Our team will review your request and guide you accordingly. Changes or cancellations are not guaranteed, especially once your order has been dispatched.

🚚 Shipping & Delivery

⏰ How long will my order take to arrive?

Our standard delivery timeframe is 5–7 working days. However, many orders arrive earlier, sometimes within 2–3 working days, depending on your location and order confirmation.

We maintain this timeframe as a safe estimate to account for possible delays during festive seasons, road closures, or other unforeseen circumstances.

💸 What are your delivery charges?

Our standard delivery charge is Rs. 250 per order.

A separate delivery charge of Rs. 250 also applies to size exchanges to cover the shipping cost of the replacement item.

🇵🇰 Where do you deliver?

We currently deliver within Pakistan only.

📦 Which courier services do you use?

We deliver through our courier partners, TCS and Sonic Trax, to help ensure your order reaches you safely.

🔎 How can I track my order?

Once your order has been dispatched, tracking information will be provided by email so you can follow your parcel’s progress.

Please check your inbox for delivery updates. If you need assistance with your shipment, contact our customer service team at +92 334 1948853.

🔄 Returns & Exchanges

👖 Can I exchange an item for a different size?

Yes! We offer size exchanges and, in certain cases, exchanges for alternative articles, subject to availability.

All exchange requests must be initiated within 7 days of receiving your order. Requests made after this period will not be accepted.

A Rs. 250 delivery charge applies to size exchanges.

📦 What condition must an item be in for an exchange?

Items must be unused, unworn, with their original tags and original packaging.

All returned items are inspected before an exchange is approved. If an item has been worn, altered, damaged, or otherwise compromised after delivery due to customer handling, we reserve the right to decline the exchange.

💰 Do you offer cash refunds?

No, we do not offer cash refunds for returned products.

For eligible returns, the amount paid for the product, excluding the original delivery charges, will be issued as store credit that can be used toward a future purchase from Babar Apparel.

To initiate a return, please contact our official customer service team via phone or WhatsApp at +92 334 1948853.

⚠️ What if I receive a damaged, stained, defective, or incorrect item?

If your item arrives damaged, stained, defective, or different from what you ordered due to an error on our end, please contact our customer service team as soon as possible.

Once the issue has been reviewed and verified, we will offer an exchange for the affected item. If you prefer not to receive an exchange, the eligible product amount will instead be issued as store credit.

📅 Can I request an exchange after 7 days?

Exchange requests must be initiated within 7 days of receiving your order. Unfortunately, requests made after this period will not be accepted.

We recommend inspecting your order upon delivery and contacting us promptly if you notice any issues.

📲 How do I initiate a return or exchange?

Simply contact our official customer service team via phone or WhatsApp at +92 334 1948853.

Our team will explain the process and guide you through the next steps. All requests are subject to the applicable timeframe, eligibility requirements, and product inspection.

🛒 How can I avoid the hassle of an exchange?

We strongly recommend checking the size chart at the end of the product images before placing your order.

Our team will always be happy to help with sizing questions, but choosing the correct size beforehand can save you the inconvenience of an exchange and the additional Rs. 250 delivery charge.

If you’re unsure about your size, please contact us before ordering.

💌 Customer Service

🕒 What are your customer service hours?

Our customer service team is available seven days a week, from 11:00 AM to 9:00 PM.

📱 How can I contact Babar Apparel?

You can reach us through the following channels:

• Phone: +92 334 1948853
• WhatsApp: +92 334 1948853
• Instagram: Contact us through our official Instagram page.

We’re here to help with sizing inquiries, order confirmation, payments, delivery updates, returns, exchanges, and other questions.

📄 Where can I find your complete policies?

Visit the Customer Care section of our website to find:

• Contact Us — our contact details and customer service hours.
• Shipping & Delivery — delivery timelines, charges, and courier information.
• Returns & Exchanges — eligibility, deadlines, store credit, and exchange conditions.
• FAQs — answers to common questions about shopping with Babar Apparel.

Still have questions? Reach out to our team, and we’ll be happy to assist you.

Thank you for choosing Babar Apparel. We appreciate your trust and support! ♡